The reception staff use oronasal personal protection equipment throughout their entire shift, and sanitize their hands after coming into contact with any customer and non-customer object. The staff will sanitize the work and contact surfaces of the front desk after each shift change. Check-in and check-out are carried out in a way as to minimize contact with objects, documents or credit cards belonging to guests, even with contactless electronic payment. A thermal scanner is used to measure the body temperature of all incoming guests, before proceeding with the check-in procedure. The reception staff respects physical distancing. To avoid any contamination, the guests will no longer be escorted to their rooms, but instead the guests will access the room on their own, after completing the check-in procedure. The routes of entry and exit from the reception area are clearly established and outlined.